Copyright © 2007 - 2011
Mathias Masem, M.D.
All Rights Reserved

Patient Information

Welcome! New Patient

Thank you for choosing Bay Area Hand Surgery Associates for the evaluation and treatment of your hand, wrist, elbow or shoulder problem. We hope the following information will help you understand our office procedures and streamline your experience with us.

How do I schedule an appointment?

To expedite scheduling your initial appointment, please download the following patient forms and complete. Send completed forms to Bay Area Hand Surgery Associates, 80 Grand Avenue, Oakland, CA 94609 or FAX to 510-763-8753

Do I need prior authorization or a referral for my appointment?

Please contactyour primary care physician and insurance company for any needed referral information. Your insurance company representative can help you determine if a referral is needed by your primary care physician. If that is the case, your physician can generate the necessary paperwork to ensure your visit it pre-authorized. All referral arrangements should be completed before your first visit.

What do I need to bring on my first visit?

If possible, please bring your completed patient information data form to your first appointment. If you have any questions, we can assist you in completing this form when you arrive.

Please have your insurance card available so we can verify your insurance and ensure your medical claims are filed correctly. Insurance is often complicated. To avoid confusion, it is best to review your personal policy or consult your insurance carrier. You will be expected to pay all co-pay and deductible amounts at the time of service.

Please bring any previous x-rays, medical records, and test results when you arrive for your scheduled appointment. Upon scheduling your appointment, our staff will let you know the necessary records for the appointment.

Patients should be aware that it may take up to two weeks for our office to receive any records from referring physician offices. If outside records are not received, it may be necessary to reschedule your appointment.

How long will my appointment with the doctor last?

The first appointment is the longest, up to two hours, since the physician will need to review medical records. They will also discuss your medical history and current complaints. A physical assessment of your extremity may reveal that special tests are needed to determine a course of action. Such tests may include a X-ray, EMG, nerve conduction study, MRI or laboratory tests.

How do I get a prescription for medication?

All new prescriptions are given to the patient at the time of their visit. Requests for refills of medications should be made during office hours when your medical records are available. At times, a refill may not be given if you have not had an office visit in more than six months.

Patient Satisfaction Survey

We want your feedback. Please complete our patient satifaction survey so that we can better meet the needs of our patients. We want to know your experiences at Bay Area Hand Surgery Associates.